Privacy Policy

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Legal & Privacy Policies

Guarantee Policy
All reservations require a guarantee or deposit in lieu. Methods that are accepted as a guarantee include: credit card, deposit, a pre-approved travel agent or a pre-approved company. Guaranteed reservations are held until 10am the day after scheduled arrival.

Deposit Policy
A deposit may be used as a method of guarantee. The following are accepted deposit methods: wire transfer, bank cheque, company cheque, traveller’s cheque or cash.  Deposits are non-refundable.

Payment
Payments to The Rose & Crown, Snettisham are to be made on the date(s) and in the amounts to be calculated as specified at the time of booking or outlined in contracts made.  If any services under the contract are varied prior to arrival then the payment made will reflect the latest details contained in the written details of The Rose & Crown, Snettisham.
Any additional charges due to The Rose & Crown, Snettisham for services provided shall be paid by the Client on presentation of an invoice.
For room reservations made using the advance purchase rate full payment will be taken at the time of booking. This payment is not refundable in the event of any amendment or cancellation.
Cash payment is not accepted for walk in guests – a valid credit or debit card must be swiped through the chip and pin machine and adequate authorisation taken.
All walk in and same day booking guests must provide photographic identification on arrival regardless of their nationality.

Cancellation and “No Show” Policy
Any room cancellations must be made 48 hours in advance of noon on the scheduled day of arrival to avoid a penalty of one night’s room charge.

Room Availability
Reserved rooms are available to the guest from 3pm on arrival date, and must be vacated by 11am on the departure date. Additional charges will be applied for later departures.

CCTV
In the public areas of The Rose & Crown, Snettisham and some staff areas, CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of The Rose & Crown, Snettisham and security for all its clients and staff.  For further information regarding the hotel’s CCTV, application should be made to the General Manager.

Online Security
By making your travel purchase through our online booking engine, you are protected by Secure Socket Layer (SSL) technology, utilized by most popular browsers, including Netscape and Microsoft Explorer. Through encryption, the personal information you enter, including your name, address and credit-card information, is converted into code that is then securely dispatched over the Internet.

Data Protection
Your personal information refers to the data obtained from you in connection with the service provided. Your privacy is important to us and we promise to respect your personal information.
Information is collected lawfully and in accordance with the Data Protection Act 2018 and we will do our best to ensure that your details are accurate and up-to-date.

We will use your personal information for the following reasons so that we can provide you with a first class service:
•    To confirm, update and improve customer records
•    Identify and inform you of services that may be of interest
•    Analyse and develop a relationship with you

Personal information you supply us with and the information about your use of services will only be used by The Rose & Crown, Snettisham, to tell you by letter, telephone or email about services that may be of interest to you. Your personal information will not be disclosed to any third party.

Cookie Usage
Cookies are small amounts of information that are sent to and are stored on your computer. They are used by The Rose & Crown, Snettisham to identify you when you visit the site, and to make your use of the site more convenient for you. If you do not wish to have Cookies placed on your computer you can disable Cookies on your Internet browser.

General Notice
The Rose & Crown, Snettisham strives to ensure that the contents of our website are accurate and reliable. However, The Rose & Crown, Snettisham and its agents are not infallible, and errors and/or omissions may sometimes occur. Therefore, The Rose & Crown, Snettisham disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this website and any links thereto and therefrom, including, without limitation, as to the merchantability, non-infringement of intellectual property, or fitness for any particular purpose.
The Rose & Crown, Snettisham does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. The Rose & Crown, Snettisham will from time to time revise the contents and/or the products, services and resources described therein and reserves the right to make such changes without any obligation to notify past, current or prospective visitors of this website.